Protecting Consumer Rights

Navigating Consumer Disputes

The modern marketplace thrives on trust. Consumers, empowered by their rights, expect quality, transparency, and fair treatment. However, even in the most diligent business environments, consumer disputes can arise. Resolve Solicitors stands at the forefront of championing consumer rights, offering expert legal guidance to navigate disputes and achieve fair resolutions.


 Under the Consumer Rights Act 2015, consumers have several rights, including receiving goods of satisfactory quality and services provided with reasonable care.

While many businesses offer refunds as part of their return policy, certain conditions might apply. However, if a product is faulty, consumers typically have a right to a refund.

In the UK, consumers generally have 30 days to return a faulty product for a full refund. After this period, the retailer may offer repairs or replacements.

Our approach balances the protection of consumer rights with the understanding of business constraints, aiming for resolutions that are fair to both parties.

Yes, online consumers often have additional protections, such as the right to a 14-day cooling-off period for most online purchases.

Yes. The Consumer Rights Act 2015 deems unfair contract terms as not binding on consumers.

Consumers can ask the service provider to redo the service or claim a price reduction.

The Consumer Rights Act 2015 also covers digital content, ensuring it’s of satisfactory quality, fit for purpose, and as described.

Transparency is crucial. Clear communication about products, services, and policies can preempt many potential disputes.

Contact us directly for a thorough consultation. We are committed to championing consumer rights and facilitating fair, efficient resolutions.

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